[ CoursePig.com ] Linkedin - De-Escalating Conversations for Customer Service

[ CoursePig.com ] Linkedin - De-Escalating Conversations for Customer Service

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642 MB
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1
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0
Files
40
Category
Other
Added
01/14/22 at 9:35pm GMT+1
Infohash
1cdd6eb786d17988db3ceadb5c259f86e7a14fd6

Description
[ FreeCourseWeb.com ] De-Escalating Conversations for Customer Service



If You Need More Stuff, kindly Visit and Support Us -->> https://FreeCourseWeb.com







Duration: 49m | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 641 MB

Genre: eLearning | Language: English



Nearly every customer service professional has encountered a livid customer. These individuals may yell, curse, or forcefully disagree with a policy that you must enforce, but can't control. Such situations are unquestionably tough, but—with the right approach—you can consistently de-escalate the tension. In this course, instructor Myra Golden shares strategies for defusing intense situations, providing practical approaches that can help you calm angry customers. Myra goes over what often causes situations to escalate, and shares practical steps you can take to prevent an escalation. She also provides tips that can help you reframe conversations, manage expectations, handle customers who ask for your supervisor, and more.



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We upload these learning materials for the people from all over the world, who have the talent and motivation to sharpen their skills/ knowledge but do not have the financial support to afford the materials. If you like this content and if you are truly in a position that you can actually buy the materials, then Please, we repeat, Please, Support Authors. They Deserve it! Because always remember, without "Them", you and we won't be here having this conversation. Think about it! Peace...



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File list
  • [ CoursePig.com ] Linkedin - De-Escalating Conversations for Customer Service
  • ~Get Your Files Here !/1. Intense Customer Service Situations/001. Why you've been unsuccessful with angry customers.en.srt 2.2 KB
  • ~Get Your Files Here !/1. Intense Customer Service Situations/001. Why you've been unsuccessful with angry customers.mp4 19 MB
  • ~Get Your Files Here !/2. Pre-empt an Escalation/002. Three reasons situations escalate—and how to stop the cycle.en.srt 6.2 KB
  • ~Get Your Files Here !/2. Pre-empt an Escalation/002. Three reasons situations escalate—and how to stop the cycle.mp4 49.2 MB
  • ~Get Your Files Here !/2. Pre-empt an Escalation/003. Positive positioning with customers.en.srt 5.1 KB
  • ~Get Your Files Here !/2. Pre-empt an Escalation/003. Positive positioning with customers.mp4 41.5 MB
  • ~Get Your Files Here !/2. Pre-empt an Escalation/004. The principle of don't push.en.srt 6.5 KB
  • ~Get Your Files Here !/2. Pre-empt an Escalation/004. The principle of don't push.mp4 51.8 MB
  • ~Get Your Files Here !/2. Pre-empt an Escalation/005. Manage expectations with customers.en.srt 5.2 KB
  • ~Get Your Files Here !/2. Pre-empt an Escalation/005. Manage expectations with customers.mp4 39.9 MB
  • ~Get Your Files Here !/2. Pre-empt an Escalation/006. Be regretful but direct with customers.en.srt 4.4 KB
  • ~Get Your Files Here !/2. Pre-empt an Escalation/006. Be regretful but direct with customers.mp4 33.9 MB
  • ~Get Your Files Here !/3. Common Customer Issues/010. Yelling or cursing customer.en.srt 3.6 KB
  • ~Get Your Files Here !/3. Common Customer Issues/010. Yelling or cursing customer.mp4 28.7 MB
  • ~Get Your Files Here !/3. Three-Step De-escalation/007. Recognize the customer's emotions.en.srt 3.8 KB
  • ~Get Your Files Here !/3. Three-Step De-escalation/007. Recognize the customer's emotions.mp4 29.8 MB
  • ~Get Your Files Here !/3. Three-Step De-escalation/008. Resolve the customer's issue.en.srt 2.3 KB
  • ~Get Your Files Here !/3. Three-Step De-escalation/008. Resolve the customer's issue.mp4 17.8 MB
  • ~Get Your Files Here !/4. Common Customer Issues/009. When a customer disagrees with your policy.en.srt 4.7 KB
  • ~Get Your Files Here !/4. Common Customer Issues/009. When a customer disagrees with your policy.mp4 34.2 MB
  • ~Get Your Files Here !/6. Double Your Effectiveness De-escalation/016. Listen with the intent to understand.en.srt 4.6 KB
  • ~Get Your Files Here !/6. Double Your Effectiveness De-escalation/016. Listen with the intent to understand.mp4 36.1 MB
  • ~Get Your Files Here !/6. Double Your Effectiveness De-escalation/017. Use partnering language with customers.en.srt 3.2 KB
  • ~Get Your Files Here !/6. Double Your Effectiveness De-escalation/017. Use partnering language with customers.mp4 25.3 MB
  • ~Get Your Files Here !/6. Double Your Effectiveness De-escalation/018. Dealing with your own frustration.en.srt 4.5 KB
  • ~Get Your Files Here !/6. Double Your Effectiveness De-escalation/018. Dealing with your own frustration.mp4 34.5 MB
  • ~Get Your Files Here !/6. Double Your Effectiveness De-escalation/019. Dealing with demanding customers.en.srt 4.4 KB
  • ~Get Your Files Here !/6. Double Your Effectiveness De-escalation/019. Dealing with demanding customers.mp4 35.4 MB
  • ~Get Your Files Here !/7. Common Customer Issues/020. When a customer asks for a manager.en.srt 4.8 KB
  • ~Get Your Files Here !/7. Common Customer Issues/020. When a customer asks for a manager.mp4 36 MB
  • ~Get Your Files Here !/7. Common Customer Issues/021. When a customer disagrees with your policy.en.srt 4.7 KB
  • ~Get Your Files Here !/7. Common Customer Issues/021. When a customer disagrees with your policy.mp4 34.1 MB
  • ~Get Your Files Here !/7. Common Customer Issues/022. Customer's request is not possible.en.srt 4.4 KB
  • ~Get Your Files Here !/7. Common Customer Issues/022. Customer's request is not possible.mp4 33 MB
  • ~Get Your Files Here !/7. Common Customer Issues/022. Yelling or cursing customer.en.srt 3.7 KB
  • ~Get Your Files Here !/7. Common Customer Issues/022. Yelling or cursing customer.mp4 28.7 MB
  • ~Get Your Files Here !/Bonus Resources.txt 386 B
  • ~Get Your Files Here !/Glossary_De_Escalating_Conversations_Customer_Service/Exercise Files/Glossary.pdf 29 KB
  • ~Get Your Files Here !/NA. NA/0NA. Customer's request is not possible.en.srt 4.3 KB
  • ~Get Your Files Here !/NA. NA/0NA. Customer's request is not possible.mp4 33 MB

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