Udemy - Operations Management - Management of Quality

[ FreeCourseWeb.com ] Operations Management: Management of Quality



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Genre: eLearning | MP4 | Video: h264, 1280x720 | Audio: aac, 48000 Hz

Language: English | VTT | Size: 1.37 GB | Duration: 2 hours

What you'll learn

Identify the key differences between quality in manufacturing and service operations.

Match quality performance objectives with indicators that are normally used as their measure.

Identify quality management principles.

Match phases of the transformation model with quality management activities that are typically carried out at each phase.



Requirements

This course has no special requirements or prerequisites

Description

The course on Management of Quality is part of the Operations Management Training Program which includes a number of eight sections also presented as individual courses for your convenience.



Quality is an essential ingredient for any successful company. A company with quality products and services takes the time to get to know its customers and their expectations. When a company stops being committed to quality, it starts losing customers. In order to meet customers' expectations, a company must make quality a key concern at every stage of operations. From production to delivery and beyond, everyone in the company must be committed to the pursuit of quality.



Quality is a complex term. It can refer to how well a product or service meets a company's own quality standards. Or it can refer to how well a company's product or service satisfies its customers. If its customers are unhappy, a company will find it difficult to survive in the marketplace. For a quality management strategy to succeed, a company's quality standards must be aligned with its customers' quality expectations.



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