[DesireCourse.Net] Udemy - Salesforce Service Cloud Consultant Certification Course

• [DesireCourse.Net] Udemy - Salesforce Service Cloud Consultant Certification Course
• 1. Introduction and Getting Started/1. Getting Started Introduction.mp4 12.6 MB
• 1. Introduction and Getting Started/1. Getting Started Introduction.vtt 4.2 KB
• 1. Introduction and Getting Started/2. Signing Up for a Free Salesforce Account.mp4 7.6 MB
• 1. Introduction and Getting Started/2. Signing Up for a Free Salesforce Account.vtt 4 KB
• 1. Introduction and Getting Started/2.1 Free Salesforce Account Signup.html 100 B
• 1. Introduction and Getting Started/3. General Housekeeping and Free Resources for Your Salesforce Career.html 1.9 KB
• 1. Introduction and Getting Started/4. Logging into Salesforce and Switching Between Lightning and Classic.mp4 4 MB
• 1. Introduction and Getting Started/4. Logging into Salesforce and Switching Between Lightning and Classic.vtt 2.8 KB
• 1. Introduction and Getting Started/5. Downloading and Reviewing the Service Cloud Consultant Certification Exam Guide.mp4 17.2 MB
• 1. Introduction and Getting Started/5. Downloading and Reviewing the Service Cloud Consultant Certification Exam Guide.vtt 8.5 KB
• 1. Introduction and Getting Started/6. Assigning the Service Cloud and Knowledge User Feature Licenses.mp4 3.5 MB
• 1. Introduction and Getting Started/6. Assigning the Service Cloud and Knowledge User Feature Licenses.vtt 1.5 KB
• 1. Introduction and Getting Started/7. Introduction and Getting Started Quiz.html 141 B
• 10. Release Readiness and Updates/1. Adding a Path to the Case Object - Spring '18 Release.mp4 9.9 MB
• 10. Release Readiness and Updates/1. Adding a Path to the Case Object - Spring '18 Release.vtt 11.6 KB
• 11. Next Steps/1. Next Steps Introduction.mp4 3 MB
• 11. Next Steps/1. Next Steps Introduction.vtt 996 B
• 11. Next Steps/2. Registering for the Service Cloud Consultant Certification.mp4 11 MB
• 11. Next Steps/2. Registering for the Service Cloud Consultant Certification.vtt 6.9 KB
• 11. Next Steps/3. Taking the Exam – Online vs. On-site.mp4 38.7 MB
• 11. Next Steps/3. Taking the Exam – Online vs. On-site.vtt 14.2 KB
• 11. Next Steps/4. Test Taking Strategies – Improve Your Odds of Passing the First Time.mp4 36 MB
• 11. Next Steps/4. Test Taking Strategies – Improve Your Odds of Passing the First Time.vtt 8 KB
• 11. Next Steps/5. Final Thoughts and a Word of Thanks.mp4 5.6 MB
• 11. Next Steps/5. Final Thoughts and a Word of Thanks.vtt 1.2 KB
• 11. Next Steps/6. Bonus Lecture Promo Codes Website Facebook Group LinkedIn and More.html 6.6 KB
• 2. Industry Knowledge/1. Industry Knowledge Introduction.mp4 4.6 MB
• 2. Industry Knowledge/1. Industry Knowledge Introduction.vtt 2.1 KB
• 2. Industry Knowledge/10. Contact Center Components and How They Solve Business Challenges.mp4 11.5 MB
• 2. Industry Knowledge/10. Contact Center Components and How They Solve Business Challenges.vtt 4 KB
• 2. Industry Knowledge/10.1 Call Center Acronyms - by TalkDesk.html 111 B
• 2. Industry Knowledge/10.2 Computer Telephony Integration (CTI) for Salesforce How Does it Work.html 146 B
• 2. Industry Knowledge/11. Practice Activity – Industry Knowledge Trailhead Units.html 651 B
• 2. Industry Knowledge/12. Industry Knowledge Quiz.html 141 B
• 2. Industry Knowledge/2. Installing Service and Support Dashboards to Measure Contact Center Metrics.mp4 16.3 MB
• 2. Industry Knowledge/2. Installing Service and Support Dashboards to Measure Contact Center Metrics.vtt 6.8 KB
• 2. Industry Knowledge/2.1 Understanding Call Center Analytics.html 122 B
• 2. Industry Knowledge/2.2 Contact Center Glossary.html 132 B
• 2. Industry Knowledge/2.3 Service and Support Reports and Dashboards - AppExchange App.html 138 B
• 2. Industry Knowledge/2.4 Contact Center Metrics and Best Practices.html 127 B
• 2. Industry Knowledge/3. Contact Center KPIs.mp4 15.9 MB
• 2. Industry Knowledge/3. Contact Center KPIs.vtt 5.2 KB
• 2. Industry Knowledge/3.1 Wave App for Service 1 Sheet.html 154 B
• 2. Industry Knowledge/3.2 Service Wave Demo.html 119 B
• 2. Industry Knowledge/3.3 Understanding Call Center Analytics.html 122 B
• 2. Industry Knowledge/3.4 5 Questions About Wave Analytics.html 1.4 KB
• 2. Industry Knowledge/4. Contact Center Business Challenges and How Salesforce Helps.mp4 7.5 MB
• 2. Industry Knowledge/4. Contact Center Business Challenges and How Salesforce Helps.vtt 4.2 KB
• 2. Industry Knowledge/5. Use Cases and Benefits for Different Interaction Channels.mp4 14.8 MB
• 2. Industry Knowledge/5. Use Cases and Benefits for Different Interaction Channels.vtt 9.3 KB
• 2. Industry Knowledge/6. Challenges and Considerations for Business Continuity in the Contact Center.mp4 5.9 MB
• 2. Industry Knowledge/6. Challenges and Considerations for Business Continuity in the Contact Center.vtt 3 KB
• 2. Industry Knowledge/7. Exam Guide Sample Question #1.mp4 10.8 MB
• 2. Industry Knowledge/7. Exam Guide Sample Question #1.vtt 6.1 KB
• 2. Industry Knowledge/8. Types of Contact Centers and Displaying the Service Console.mp4 18.8 MB
• 2. Industry Knowledge/8. Types of Contact Centers and Displaying the Service Console.vtt 7.6 KB
• 2. Industry Knowledge/9. KCS Core Tenets and a Glimpse of the Service Setup Menu and Salesforce Knowledge.mp4 8.5 MB
• 2. Industry Knowledge/9. KCS Core Tenets and a Glimpse of the Service Setup Menu and Salesforce Knowledge.vtt 4.1 KB
• 2. Industry Knowledge/9.1 Consortium for Service Innovation - KCS - Knowledge Centered Service.html 98 B
• 2. Industry Knowledge/9.2 Salesforce is KCS Verified.html 178 B
• 3. Implementation Strategies/1. Implementation Strategies Introduction.mp4 4.2 MB
• 3. Implementation Strategies/1. Implementation Strategies Introduction.vtt 1.3 KB
• 3. Implementation Strategies/2. Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields.mp4 43 MB
• 3. Implementation Strategies/2. Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields.vtt 19.6 KB
• 3. Implementation Strategies/3. Contact Center Deployment Strategies.mp4 15.2 MB
• 3. Implementation Strategies/3. Contact Center Deployment Strategies.vtt 6.5 KB
• 3. Implementation Strategies/3.1 Service Cloud ERD Diagram - From the SOAP API Guide.html 150 B
• 3. Implementation Strategies/3.2 Service Cloud Call Center Management - Service Cloud Landing Page.html 144 B
• 3. Implementation Strategies/4. Practice Activity – Implementation Strategies Trailhead Units.html 514 B
• 3. Implementation Strategies/5. Implementation Strategies Quiz.html 142 B
• 4. Service Cloud Solution Design/1. Service Cloud Solution Design Introduction.mp4 2.6 MB
• 4. Service Cloud Solution Design/1. Service Cloud Solution Design Introduction.vtt 759 B
• 4. Service Cloud Solution Design/10. Service Console Macros.mp4 30.9 MB
• 4. Service Cloud Solution Design/10. Service Console Macros.vtt 7.5 KB
• 4. Service Cloud Solution Design/10.1 Irreversible Macros.html 141 B
• 4. Service Cloud Solution Design/10.2 Examples of Macros in Salesforce Classic.html 130 B
• 4. Service Cloud Solution Design/10.3 Running a Macro.html 125 B
• 4. Service Cloud Solution Design/10.4 Bulk Macros.html 137 B
• 4. Service Cloud Solution Design/10.5 Creating Macros in Salesforce Classic.html 128 B
• 4. Service Cloud Solution Design/10.6 Tips for Creating Macros.html 126 B
• 4. Service Cloud Solution Design/11. Service Console Integration Toolkit and Lightning Console JavaScript API.mp4 39.6 MB
• 4. Service Cloud Solution Design/11. Service Console Integration Toolkit and Lightning Console JavaScript API.vtt 14.1 KB
• 4. Service Cloud Solution Design/11.1 Salesforce Console Developer Guide.html 123 B
• 4. Service Cloud Solution Design/11.2 What Features Are Available in Lightning Console Apps.html 141 B
• 4. Service Cloud Solution Design/11.3 Sample Visualforce Code for Toolkit Example.html 172 B
• 4. Service Cloud Solution Design/11.4 Salesforce Console Integration Toolkit Developer Guide.html 140 B
• 4. Service Cloud Solution Design/12. Adjusting the Service Console Settings.mp4 18.5 MB
• 4. Service Cloud Solution Design/12. Adjusting the Service Console Settings.vtt 7 KB
• 4. Service Cloud Solution Design/13. Exam Guide Sample Question #2.mp4 9.7 MB
• 4. Service Cloud Solution Design/13. Exam Guide Sample Question #2.vtt 5.3 KB
• 4. Service Cloud Solution Design/14. Practice Activity – Service Cloud Solution Design Trailhead Units.html 725 B
• 4. Service Cloud Solution Design/15. Service Cloud Solution Design Quiz.html 141 B
• 4. Service Cloud Solution Design/2. Analyzing Customer Requirements for Service Cloud Solution Design.mp4 17.6 MB
• 4. Service Cloud Solution Design/2. Analyzing Customer Requirements for Service Cloud Solution Design.vtt 10.3 KB
• 4. Service Cloud Solution Design/3. Extending the Service Cloud with Custom Application Development and Third-Party.mp4 9.7 MB
• 4. Service Cloud Solution Design/3. Extending the Service Cloud with Custom Application Development and Third-Party.vtt 4.9 KB
• 4. Service Cloud Solution Design/4. Key Components for Performance Optimization and Creating a Validation Rule.mp4 21.4 MB
• 4. Service Cloud Solution Design/4. Key Components for Performance Optimization and Creating a Validation Rule.vtt 10.1 KB
• 4. Service Cloud Solution Design/5. User Experience Requirements Solved by the Salesforce Lightning Service Console.mp4 13.2 MB

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